Internet Banking Info

Internet Enrollment

Troubleshooting Internet Enrollment

Here are some suggestions that you can try if you are having trouble with our site.

Your browser is an important part of the overall security measures designed to protect your Internet banking transactions. Please consult the information below to make sure you are using the supported browser/system requirements.

Operating Systems for both Consumer and Business Online

  • Microsoft Windows 10 - 64-bit (Certified)
  • Microsoft Windows 7 - 32-bit (Supported)
  • Microsoft Windows 7 - 64 bit (Supported)

Consumer Online Browser

  • Google Chrome (Supported)
  • Mozilla Firefox (Supported)
  • Microsoft Internet Explorer 11.0 (Supported)
  • Microsoft Edge (Supported)
  • Apple Safari 8.0 (Supported)
  • Apple Safari 9.0 (Supported)
  • Apple Safari 10.0 (Supported)

Business Online Browser

  • Apple Safari 10.0 (Supported)
  • Apple Safari 8.0 (Supported)
  • Apple Safari 9.0 (Supported)
  • Google Chrome (Supported)
  • Microsoft Edge (Supported)
  • Microsoft Internet Explorer 11.0 (Supported)6
  • Mozilla Firefox (Supported)

Premier ACH in Business Online Browser

  • Microsoft Internet Explorer 8.0 or higher (including IE 11**)

**with compatibility view turned ON

Identifying the Default PDF Viewer

  1. Open the Control Panel
  2. Switch to classic view and select Folder Options
  3. Select File Types tab
  4. Scroll down to select PDF to display the default PDF viewer
  5. Use the Change... button to select a different application

Supported Configurations - Compatibility Notes:

  • Not all browsers and PDF software versions are compatible
  • PDF version is the default PDF application version
  • Adobe refers to both Adobe Reader and Adobe Acrobat
  • Vista and Windows 7 share supported configurations

Windows 7 Compatibility Chart

Mac OS X Compatibility Chart

Mobile Device Compatibility: 

  • Apple iOS 4(iPhone) is supported but unable to view PDF documents
  • Android OS is not supported

Browser Display Issues:

  • Firefox and Opera document popup takes a vertical length to the footer of the displayed page. This causes difficulty reading documents in some cases.
  • Internet Explorer has a display issue with all embedded PDF viewers causing multiple scroll bars. This can cause difficulties for end users trying to navigate the documents.

Clean up cookies and delete the temporary internet file. To do this: Go to Tools, Internet Options and under temporary internet files (Delete Cookies and Delete the temporary internet files.

Add bank website to your trusted sites. Tools, Internet Options, Security Tab, Trusted Sites. Choose Sites and then add

Download the free software to show the information inside the buttons from

Download Internet Explorer by going to

The band width which is connected to dial up connections is slow and may affect the speed you receive a response.

Under Tools, Internet Options, choose the Advanced tab - Go to the multimedia section and verify you have a check mark in the play animations in web page and show pictures.


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